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Staff guide

Using your Chromebook

A practical starting point for people arriving from a Mac, and a useful refresher for Windows users too. Your Chromebook is built around Chrome and Google Drive: sign in with your work account and most of your work follows you.

The mental switch
Save work in Google Drive, not Downloads. Downloads stays on this Chromebook and may not be available when you use another device.
Start here
Sign in with your TC Google account. Use Chrome for web apps. To find an app or file, press the G key on your keyboard, start typing, then press Enter.

Mac and Windows keys, translated

⌘ Command / Ctrl
Ctrl
⌥ Option
Alt
Spotlight / Start menu
G key
Mission Control / Task View
Show windows key

Find and save files

Press the G key, type Files, then press Enter. Use My Drive for files you are working on and Shared drives for files the team needs to keep. When saving, choose Drive instead of Downloads.

Google’s file guide north_east

Take a screenshot

Press the dedicated Screenshot key in the top row. It has this corners icon: . Choose full screen, a window or an area. Screenshots first save to Downloads—move anything you need to keep into Drive.

Screenshot options north_east
Tips for our Lenovo Chromebook Plus 14
This guide is for the Lenovo Chromebook Plus 14 with the Kompanio Ultra 910 processor. Its G key is your starting point for apps, files and search. The top row has a dedicated Screenshot key—there is no need to remember a shortcut. If a video call cannot see you, check that the small physical privacy shutter above the camera is open. Use the keyboard-backlight key in the top row to make the keys easier to see in a dim room.
G keyFind apps, files and web results.
Screenshot keyTake a screenshot or screen recording.
Show windows keySee all your open windows.

The things you will use most

01

Open or find anything

Press the G key. Start typing the name of an app, a file, a person or a web address. Press Enter when the result you want is highlighted.

02

Work with windows

Use Alt + Tab to switch between apps. To put two windows side by side, use Alt + [ for the left or Alt + ] for the right.

03

Print a page or document

Open the item, press Ctrl + P, choose the named office printer, then select Print. If no office printer appears, use IT & Platform Support.

04

Change Wi-Fi, sound or display settings

Select the time at the bottom-right. The quick-settings panel is where you connect to Wi-Fi, choose audio output, change brightness and open full Settings.

If something is not working

01

You cannot connect to Wi-Fi

Select the time at the bottom-right, then select Wi-Fi. Make sure Wi-Fi is on and choose the office or home network again. If it asks for a password you do not know, stop and contact IT rather than repeatedly guessing.

02

A web page or app is stuck

First press Ctrl + R to refresh the page. If that does not help, close only that tab with Ctrl + W, then open it again. Google Docs saves changes automatically while you are online.

03

The Chromebook has frozen

Press and hold the power button until the screen turns off. Wait 10 seconds, then press power once to start it again. If you were working in a Google document, check the document after signing back in—it normally saves automatically.

04

A file seems to be missing

Press the G key, search for the file name, then check My Drive, Shared drives and Trash in Files. Do not assume it was deleted because it is not in Downloads.

05

Your camera does not work in a call

Check the small privacy shutter above the camera is open. In Meet, Zoom or Teams, also check that the camera button is not crossed out. Leave and rejoin the call once before asking for help.

Need a shortcut you cannot remember? Press Ctrl + G + S to browse all Chromebook shortcuts. Still stuck? Use IT & Platform Support. Guidance adapted from Google’s Chromebook getting-started guide and Lenovo’s Chromebook Plus keyboard guide.
Australia offices only

Staff guide

Meeting rooms

Google Meet is our default for video calls. Large Meeting Room 5-5507, inside our Melbourne Connect office, uses Conferfly: the screen and room-controller tablet make joining, booking and presenting simpler.

The Conversation roomsOur office rooms, including Large Meeting Room 5-5507 and its Conferfly room-controller tablet. Melbourne Connect communal roomsBuilding-managed rooms downstairs. Guides coming soon.
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The Conversation · Melbourne Connect

The Conversation rooms

What do you need to do?

These guides are currently for Large Meeting Room 5-5507 only. The room controller is the tablet beside the big room screen.

eventSchedule or book the roomBook Large Meeting Room 5-5507 in Google Calendar or on the tablet beside the screen. video_callJoin a Google MeetUse the tablet beside the screen, even if the room is not booked. screen_shareShare screen in Google MeetShow laptop slides to people in the room and online. castShow slides on the room screenShare a staff or visitor laptop—without starting a call. videocamJoin a Zoom callType the code from the organiser into the tablet beside the screen. screen_shareShare screen in ZoomShow laptop slides to people in the room and online. groupsJoin a Teams callType the code from the organiser into the tablet beside the screen. screen_shareShare screen in TeamsShow laptop slides to people in the room and online. buildFix a problem in the roomQuick checks for missing meetings, sound, camera and screen sharing.
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Melbourne Connect

Melbourne Connect communal rooms

Communal room guides

These meeting rooms are managed by Melbourne Connect, not The Conversation.

Coming soon

Room-specific guidance is on its way

We will add instructions here once the equipment and controls have been confirmed. For now, follow the guide posted in the room or ask Melbourne Connect reception for help.

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Large Meeting Room 5-5507 · Australia

Meeting room guide

Schedule a room

The room controller is the tablet in Large Meeting Room 5-5507. Use this guide to reserve the room for a planned meeting.

Best for planned meetings

Schedule Large Meeting Room 5-5507 in Google Calendar

  1. Create or edit your event in Google Calendar.
  2. Click Search for a room or resource. If you cannot see it, click Add rooms or resources.
  3. Type Australia to show the Australian rooms, then choose Large Meeting Room 5-5507.
  4. Add Google Meet if people will join remotely, then save the event. Check that the room did not decline the booking because of a clash.
  5. When it is time to meet, use the tablet beside the screen: select your event, then tap Join meeting. The Meet opens on the main room display.
Example of a Conferfly room-controller tablet
Example room-controller tablet. Select the event, then use Join meeting. Image: Conferfly.
Cannot see your event? Use the refresh control on the tablet beside the screen. Conferfly normally syncs every few minutes; refresh brings in the latest calendar changes.

Need the room now?

Schedule directly on the room-controller tablet

  1. On the tablet, tap the + button.
  2. Select Book room.
  3. Add a short meeting title, at least one attendee, and the date and time.
  4. Add Google Meet if anyone will join online, then tap Book.
  5. Once it appears in the event list, select it and tap Join meeting when you are ready.

The booking feature is enabled in this room. The + button can also start an instant Google Meet if you do not need a calendar invitation.

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Large Meeting Room 5-5507 · Australia

Meeting room guide

Join a Google Meet

Use this if the room is not booked but you need to join an existing Google Meet from the room. The room controller is the tablet beside the big room screen.

  1. Find the Google Meet link in the invitation or message. The meeting code is the last part of the link, for example abc-defg-hij in meet.google.com/abc-defg-hij.
  2. On the tablet beside the screen, open the meeting tools and select Google Meet.
  3. Type the meeting code, including the dashes, then tap Join.
  4. If the other people cannot hear or see you, tap the microphone or camera icon on the tablet, then ask the organiser to check from their side.
  5. When you finish, leave the Meet. Conferfly returns to the room display.
Do not have a Meet link or code? Ask the organiser to send it. “Ask to join”? That is normal for a Meet organised outside The Conversation—ask them to admit “Large Meeting Room 5-5507”.
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Large Meeting Room 5-5507 · Australia

Meeting room guide

Present in the room

Use this when people are physically in the room and you only need to show a laptop screen. Do not start a Google Meet, Zoom or Teams call.

Staff laptop

Share your laptop to the room display

  1. On the main room display, find the Conferfly sharing code in the top corner.
  2. On your laptop, open sharetoroom.com. If Vendor (No Login Required) is available, choose it; otherwise sign in with your work account.
  3. Enter the code, select Share screen, then choose the screen, window or Chrome tab to display.
  4. To stop, select Stop on your laptop or close the sharing page.
Vendor is missing? That room is not allowing no-login sharing at the moment. Sign in with your TC account instead. Make sure you are on the office network; if the code fails, hold the room refresh button for three seconds to get a new code.

Visitor laptop

Let a guest show slides on the room display

  1. Give the guest the sharing code shown on the main room display.
  2. Ask them to open sharetoroom.com, choose Vendor (No Login Required), then enter the code.
  3. Select Share screen and choose the presentation window or tab.
  4. When the presentation is finished, select Stop or close the sharing page.
Example Conferfly room display with meeting controls
Example Conferfly room display. The sharing code is shown in the room interface. Image: Conferfly.
Vendor sign-in is unavailable? A TC host can sign in with their work account and complete the share. Vendor access depends on the room’s local-network sharing setting.
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Large Meeting Room 5-5507 · Australia

Meeting room guide

Join a Zoom meeting

Use this for a Zoom meeting hosted by somebody else. Have the Zoom Meeting ID and passcode open on your phone or laptop, ready to type into the tablet beside the screen.

What is a Meeting ID?
It is the long number that tells Zoom which meeting to open. It is not the room name or the organiser’s name.
  1. Open the Zoom invitation. Look for Meeting ID and Passcode, usually below the blue “Join Zoom Meeting” link.
  2. Cannot find both details? Ask the organiser to send the Meeting ID and passcode. This is quicker and more reliable than trying to interpret the join link.
  3. On the room-controller tablet, open the meeting tools and select Zoom. Enter the Meeting ID and passcode, then tap Join.
  4. Check that the room camera, microphone and speakers are selected. At the end, leave Zoom; Conferfly returns to the room display.
Waiting room? That is normal for an externally hosted meeting. Ask the host to admit “Large Meeting Room 5-5507”.
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Large Meeting Room 5-5507 · Australia

Meeting room guide

Join a Microsoft Teams meeting

Use this for a Teams meeting hosted by somebody else. Have the Teams Meeting ID and passcode open on your phone or laptop, ready to type into the tablet beside the screen.

What is a Meeting ID?
It is the ID and passcode provided by the organiser for this particular Teams meeting. It is not the room name or the organiser’s name.
  1. Open the Teams invitation and look at the top or bottom for Meeting ID and Passcode.
  2. Cannot find both details? Ask the organiser to send the Meeting ID and passcode. This is quicker and more reliable than trying to interpret the join link.
  3. On the tablet beside the screen, open the meeting tools and select Microsoft Teams. Enter the Meeting ID and passcode, then tap Join.
  4. If the other people cannot hear or see you, tap the microphone or camera icon on the tablet, then ask the host to check from their side. When you finish, leave Teams; Conferfly returns to the room display.
Lobby message? That is normal for an externally hosted meeting. Ask the host to admit “Large Meeting Room 5-5507”.
arrow_backBack to The Conversation rooms
Large Meeting Room 5-5507 · Australia

Meeting room guide

Share screen in Google Meet

Use your laptop for the slides and keep room audio on the big screen. This prevents echo.

  1. Join the Meet on the big room screen first.
  2. On your laptop, open g.co/companion, enter the same Meet code and choose Companion mode. This keeps laptop audio off.
  3. In the laptop Meet window, click Present now.
  4. Choose A tab for Google Slides or a web page, or A window for another app. Select the item you want, then click Share.
  5. When finished, click Stop presenting.
Google Meet Present now icon
Look for “Present now”
It is in the bottom controls of the Google Meet window. Image: Google Meet Help.
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Large Meeting Room 5-5507 · Australia

Meeting room guide

Share screen in Zoom

Use your laptop for the slides and keep room audio on the big screen. This prevents echo.

  1. Join the Zoom call on the big room screen first.
  2. On your laptop, join the same Zoom call using the invitation link. Keep your laptop microphone and speakers off.
  3. In Zoom on your laptop, click Share, then choose the window or screen with your slides.
  4. Click Share. When you finish, click Stop Share at the top of the laptop screen.
Zoom Share Screen button
Look for the green Share Screen button
It appears in the Zoom meeting controls. Image: Zoom Support.
arrow_backBack to The Conversation rooms
Large Meeting Room 5-5507 · Australia

Meeting room guide

Share screen in Microsoft Teams

Use your laptop for the slides and keep room audio on the big screen. This prevents echo.

  1. Join the Teams call on the big room screen first.
  2. On your laptop, join the same Teams call using the invitation link. Keep your laptop microphone and speakers off.
  3. In Teams on your laptop, click Share, then choose the window or screen with your slides.
  4. Select Share. When you finish, choose Stop sharing.
Look for the Share button
It appears in the Teams meeting controls. See the current visual in Microsoft Support.
arrow_backBack to The Conversation rooms
Large Meeting Room 5-5507 · Australia

Meeting room guide

Fix a problem in the room

Try one thing at a time. The tablet beside the big screen is the room controller.

01

Your meeting is missing

On the tablet, use the refresh control. Wait a moment, then check the event list again. If it is still missing, check Google Calendar: Large Meeting Room 5-5507 must be included and must not have declined the booking.

02

People cannot hear or see the room

On the tablet, check that the microphone and camera icons are not crossed out. Leave the call, then join again. Ask someone in the call if they can now hear and see the room.

03

You cannot hear people online

Check the volume on the big room screen. Make sure the call has not been muted on the tablet, then leave and rejoin the call once.

04

Screen sharing will not start

Make sure the laptop is on the office network. For a room-only presentation, open sharetoroom.com, use the code from the big screen and try Vendor first. If the code fails, hold the refresh button on the room screen for three seconds to get a new code.

Still not working? Stop there and contact IT & Platform Support. Tell them you are in Large Meeting Room 5-5507 and what you have already tried.
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